Refund Policy:  Program and Rental Refund Policy

Refunds will be processed upon request for pavilion reservations, recreation classes, programs, leagues and other programs in accordance with the following policy:

1. Full refunds will be made upon cancellation of a class or activity by the Parks and Recreation Department.
2. Full refunds less a processing and handling fee of $5 or 10% (whichever is greater) will be granted to individuals if requested at least three full business days before the program begins.
3. Refunds requested less than three business days prior to the beginning of a program or activity may be granted only for illness or medical reasons. Any refunds will be subject to being prorated and issued in the form of a credit to your account with us, which may then be applied to a future purchase.
4. No refunds or transfers after the begin date of a program for any other reason than what is listed above.
5. Refunds for cancelled pavilion/Park Center reservations shall be granted as follows:
   • 6 or more months notice – Full Refund
   • 2-5 months notice – Refund or transfer minus a $5 or 10% (whichever is greater) processing fee of total rental amount.
   • 1 month notice – No refund. Transfers subject to a 20% processing fee of total rental amount.
   • Less than 1 month notice – No Refunds/No Transfers

Please allow 4 to 6 weeks for processing refunds